Is a custom tracking domain required?

Yes. Your tracking snippet is built from this domain – the script loads from https://track.yourdomain.com/..., so without a verified tracking domain there's no snippet to install and nothing gets recorded. It's also what makes your tracking first-party: loading from your own domain is far more resilient to ad blockers and browser restrictions than a generic third-party tag, so more of your real leads actually get tracked.

How long until it works after I add the CNAME record?

Usually just a few minutes. LeadJourney keeps checking in the background and switches the status from Pending to Ready to use automatically once the record is live. A brand-new subdomain normally resolves quickly, but in rare cases DNS can take up to 48 hours to propagate fully – this depends on your provider and the record's TTL. If it's taking a while, open Settings → Tracking and press Retry.

Do I need to enable the proxy in Cloudflare?

No – and you actively shouldn't. Set the CNAME's proxy status to DNS only (the grey cloud, not the orange one). The orange-cloud proxy sits in front of the record and breaks the tracking domain, so the status stays on Failed. If you already created it with the proxy on, edit the record, switch it to DNS only, and press Retry.

How do I find out who my domain provider is?

Your "provider" here is wherever your domain's DNS is managed – the place you log in to add records. A few ways to find it: Check your purchase email. It's usually the company you bought the domain from (your registrar) – e.g. GoDaddy, IONOS, Namecheap or Strato. Do a WHOIS lookup. Enter your domain at a tool like lookup.icann.org – it shows the registrar. Ask whoever built your site. If an agency or developer set things up, they'll know where the DNS lives. Sometimes a domain is registered in one place but its DNS is managed somewhere else (for example the domain is at GoDaddy but DNS runs on Cloudflare). You need the place that holds the nameservers / DNS records – that's where the CNAME goes. A WHOIS lookup also shows the nameservers, which point you to the right service.

I have several websites / domains – how do I manage that?

Create one tracking domain per website. For each site, add its own subdomain CNAME (e.g. track.site-a.com and track.site-b.com) pointing to package.leadjourney.io, then install that site's snippet on that site. All your tracking domains live together in Settings → Tracking, so you can see the status of each at a glance.If a single visitor journey spans more than one of your domains (say a marketing site and a separate checkout), see Does LeadJourney offer cross-domain tracking? – the key is carrying the click ID across the hop.

1. Set up your tracking domain

Create a custom tracking domain and point a CNAME to package.leadjourney.io – the foundation for first-party, server-side tracking.

This is step 1 of getting started with LeadJourney. Before you can install the tracking script, you create a custom tracking domain – a subdomain of your own website that you point to LeadJourney. Everything LeadJourney records flows through this domain.

Why a custom tracking domain?

Loading tracking from your own domain makes it first-party. That means it runs server-side, is far more resilient to ad blockers and browser tracking restrictions, and loads faster than a generic third-party tag. In practice: more of your real leads actually get tracked.

What you'll learn

How to create a tracking domain in LeadJourney
Which DNS record to add and where it points
How to confirm the domain is verified and ready to use

Prerequisites

An active LeadJourney account with access to the Tracking settings, and access to your domain's DNS provider (e.g. Cloudflare, GoDaddy, IONOS, Namecheap, your hoster).

Step by step

Open the tracking settings

In LeadJourney, open Settings → Tracking. This is where all your tracking domains are managed.

Create a new domain

Click Create new domain and enter the subdomain you want to use – for example track.yourdomain.com.

Use a dedicated subdomain

We recommend a short subdomain such as track.yourdomain.com or t.yourdomain.com. A dedicated subdomain loads faster and reduces the risk of being blocked. Enter the domain only – no https://, no www. and no paths (/...).

Add the CNAME record at your DNS provider

In your DNS provider, create a CNAME record that points your subdomain to package.leadjourney.io.

Type	Name / Host	Value / Target
CNAME	`track` (your subdomain)	`package.leadjourney.io`

DNS → Records → Add record. Type CNAME, Name track, Target package.leadjourney.io.

Set the proxy status to DNS only (grey cloud, not orange). The orange-cloud proxy breaks the tracking domain.

My Products → DNS → Add. Type CNAME, Host track, Points to package.leadjourney.io, TTL 1 hour.

Add a record of type CNAME with the host/name set to your subdomain (e.g. track) and the value/target set to package.leadjourney.io. Leave TTL at the default. Don't enable any proxy/CDN in front of it.

CNAME record pointing to package.leadjourney.io

Wait for verification

Back in Settings → Tracking, the domain first shows the status Pending. Once your DNS change has propagated, LeadJourney verifies it automatically and the status turns to Ready to use.

This can take a little while

DNS changes usually propagate within minutes, but it can take up to 48 hours. If the status shows Failed, double-check the CNAME and press the Retry button.

Tracking domain with status Ready to use

Domain stuck on Pending or Failed?

Make sure the record type is CNAME (not A), the host is exactly your subdomain, and the target is package.leadjourney.io with no trailing slash. On Cloudflare, the record must be DNS only. After fixing it, press Retry in the tracking settings. If you added the DNS record days after creating the domain, see Tracking domain not verifying? Press Retry.

1. Set up your tracking domain

What you'll learn

Step by step

Open the tracking settings

Create a new domain

Add the CNAME record at your DNS provider

Wait for verification

Common questions

Next step

Install the tracking script

What is the tracking script?

Connect Meta Ads

On this page